This help article is for buyers. If you are a Vendor, please follow this link.

Important! When you cancel your subscription, there is no refund.

If you would like to cancel or terminate your subscription, please contact the Vendor Support team.

In a case when there's no answer from Vendor Support for more than 72 hours, please contact CopeCart Support via chatbox:

Please provide the Order ID or a Transaction ID or an Invoice number in your message.

The Order ID and the Invoice number can be found in the PDF file attached to a notification email confirming your order:

Invoice number

You can find your Transaction ID in an email you've received from CopeCart:

Transaction ID
Transaction ID

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