New users are not validated immediately. It may take up to 48 hours (Mo-Fr) until your account is verified.

CopeCart Support Team verifies your data manually to avoid creating fake accounts.

When something's wrong or some data are dubious, missing, unclear, or unreadable, our Support team contacts you on this matter. If more than 48 hours have passed since you have completed a validation procedure, please check your email for messages from the CopeCart Support Team.

If you're sure you have successfully passed all the steps at and provided all the required documents, you will still see the notification about your missing validation, until your account is successfully validated by our team.

Validation message

Please be patient. Our team verifies your data as soon as possible.

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