SEPA is one of the payment methods supported by CopeCart. This means that your customers can pay for products purchased at CopeCart with direct debit.

SEPA direct debit payment flow

When a customer selects SEPA as their payment method at a checkout page and provides all the necessary payment details (their name, contact data, IBAN), they authorize the mandate and, thus, agree for debiting.

It means that CopeCart debits the customer's account directly.

The direct debit does not succeed instantly: On average it takes 6 business days until the payment is processed. Sometimes in special cases (it depends on banks), it can take up to 14 business days for the payment to be processed. Until then the payment status will be pending.

If you'd like to provide your buyers with instant access to the product even when the payment is still pending and there is a possibility that it will fail, we can arrange that with your fulfillment partner. Just let our support know about your request in the Chatbox in the lower-right corner on this website.

SEPA chargebacks

Any chargeback initiated up to eight weeks after debiting is honored automatically on a "no questions asked" basis. 

In this case, the amount debited will be charged from the Vendor's account and returned to the customer's account. The Vendor will also pay an additional chargeback fee. 

Read more: Chargeback policy at CopeCart 

Reasons for chargebacks

Possible reasons for a chargeback—or, as it is sometimes called, a dispute - include but are not limited to:

  • Insufficient funds at the customer's account.
  • Customer's account has been frozen.
  • The customer has provided an incorrect account information.
  • The customer has rejected/denied a direct debit.
  • The Vendor has not fulfilled their side of the agreement.

Did this answer your question?