CopeCart provides Vendors with automated receivables management for purchases with invoices.

Please note that after the first Vendor's sale with an invoice, CopeCart contacts the Vendor regarding the receivables management settings.

In a case when the customer does not proceed with payment after the second dunning letter, CopeCart does not contact the Vendor to ask whether the order with the payment due should be collected or not. The order will be automatically forwarded to our collection partner.

Receivables management consists of different levels and can be terminated by the Vendor at any time.

First phase

One day after the purchase, the customer receives a call through our after-sales feature to clarify the next points:

  • Whether the customer has received the product.
  • Whether the customer's order was successful.
  • Whether the customer has received the invoice or other issues remain open.

Five days after the purchase, the buyer receives an automatic payment reminder.

Receivables management includes two written reminders as well as two payment reminders by telephone and, if requested, handover to our debt collection partner.

Second phase

If we do not receive the payment in ten days after the invoice is issued, a written reminder is sent.

If we still do not receive payment in 20 days after the invoice has been issued, a second written reminder will be sent, stating that in the event of non-payment we reserve the right to forward the claim to our collection partner.

Third phase

If the buyer does not respond to any of the reminders, no payment is received, or no joint solution can be found with the Vendor, there is the possibility to forward the claim to our collection partner.

In this case, the Vendor will inform the buyer that outstanding debts exist, and they are ready to be forwarded. If the Vendor agrees, the receivables will be handed over to the collection partner.

The debt collection partner is a registered debt collection company that, if necessary, will proceed until a legal settlement is reached.

In the case of payment by installments, a separate invoice is issued for each installment and the above procedure is applied.

In addition, the buyer receives an automatic payment reminder by email five days before the installment is due.

Debt collection processing logic

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