A – E

Addon – an additional, often supplemental product offered to a customer when they purchase the main product. 

Academy the vendor resources provided by CopeCart experts and available through the Vendor backend:

Affiliate – a user registered at CopeCart who sells products of other people (i.e., Vendors) via the special link and receives an established commission for it. Affiliates cannot create/establish their own products. The affiliate account is free of charge.
Read more: User Types at CopeCart, Affiliate Management 

Apple Pay – a payment solution that performs instant one-click payments. Apple Pay should be preconfigured on the customer’s device in order to be used.

Chargeback – a process of reversal of funds, initiated by a buyer or issuing bank.  
Read more: Chargeback policy at CopeCart 

Direct debit – same as SEPA.

English version – the Help Section of CopeCart is available in English, too:

English language

F – J

Google Pay – a payment solution that performs instant one-click payments. Google Pay should be preconfigured on the customer’s device in order to be used.

Installment – a payment plan according to which the product price is split to a fixed number of amounts that are paid in established intervals. Regular payments can be charged on a daily, weekly, biweekly, monthly, semiannual, and annual basis.

IPN notification – a message sent automatically to a preconfigured system when triggering actions like product purchase, customer registration, chargeback, refund, order cancellation, or subscription termination happen. 

JVP (Joint Venture Partner) – another Vendor who was invited to contribute to product development as a partner and receive their respective share for it.
Read more: JVP at CopeCart 

K – O

Logisticians – Affiliates with extended permissions whose task is to maintain and track all the product shipping activities.
Read more: Affiliate Management, Logisticians 

Microsoft Pay – a payment solution that performs instant one-click payments. Microsoft Pay should be preconfigured on the customer’s device in order to be used.

One-time payment – a type of payment plan when the customer is required to pay the whole product price at once.

P  – T

Payment method – the way in which a buyer chooses to pay for the purchased products. CopeCart supports direct debit, SOFORT, PayPal, VISA/MasterCard, and invoice payment methods.
Read more: Payment Methods at CopeCart, How to Change a Payment Method, Invoices at CopeCart 

Payment plan – the algorithm of charging a buyer with payments. CopeCart supports one-time, installment, and subscription payment plans.

Payout – the amount of money that a Vendor and/or Affiliate has earned and received according to the individually established schedule. The minimum payout amount is €50.
Read more: Payout Process at CopeCart, Payout FAQ 

Payout interval – a fixed time period that defines the regularity of payouts. It can be set to daily, weekly, biweekly, monthly, semiannual, and annual.

Refund – the process of returning the transaction amount to the buyer by terminating the transaction. Refunds are initiated by the Vendor or by CopeCart on the Vendor’s behalf. The refund is not a cancellation.
Read more: Refund Policy at CopeCart 

Sellers – Affiliates with extended permissions whose task is to sell products via Phone Offer (Telesales, Telemarketing) feature.
Read more: Affiliate Management, Phone Offer feature, Sellers at CopeCart

SEPA limit – by default, if the order amount exceeds €500, SEPA payments are not available. Also, SEPA is available for the validated users only.

Subscription – a payment plan that consists of recurring fixed payments and may have no expiration date. Regular payments can be charged on a daily, weekly, biweekly, monthly, semiannual, and annual basis. Subscription can be paused and reactivated.

Subscription cancellation – the process of permanent terminating a subscription payment plan that can be initiated at any time.

Support email address – a Vendor's email where customers can send their questions and requests to. The support email is entered in a corresponding field in the Account settings.
The vendor can set their personal email used for registration as a Support email, or use a specific email created for support requests. This email will be displayed at the Checkout and Thank You pages.

Thank You page – the page a customer is redirected to after the product purchase. The Vendor creates and configures this page so that it provides access to the product and (if any) supplemental information. If a Vendor does not create this page, a default thank you page provided by CopeCart is used.  

U  – Z

Upsell an additional product offered to a customer after they have purchased the main product.
Read more: How to Configure an Upsell Page 

Vendor – a registered user at CopeCart who establishes (creates) products and sells them. The vendor account is free of charge.
Read more: User Types at CopeCart

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