A – E

Addon – additional, often supplemental product offered to a customer before they have purchased the main product. 

Academy the vendor resources provided by CopeCart experts and available through the Vendor backend.

Affiliate – a user registered at CopeCart who sells products of other people (i.e., Vendors) via the special link and receives an established commission for it. The affiliate account is free of charge.
Read more: User Types at CopeCart, Affiliate Management 

Apple Pay – a payment solution used to perform instant one-click payments. Apple Pay should be preconfigured on the customer’s device in order to be available.

Chargeback – a process of reversal of funds, initiated by a buyer or issuing bank.  
Read more: Chargeback policy at CopeCart 

Direct debit – same as SEPA.

F – J

Google Pay – a payment solution used to perform instant one-click payments. Google Pay should be preconfigured on the customer’s device in order to be available.

Installment – payment plan according to which a product price is split to a fixed number of amounts that are paid in established intervals.

IPN notification – a message sent automatically to a preconfigured system when triggering actions like product purchase, customer registration, chargeback, refund, order cancellation, or subscription termination happen. 

JVP (Joint Venture Partner) – another Vendor who was invited to contribute to product development as a partner and receive their respective share for it.
Read more: JVP at CopeCart 

K – O

Logisticians – Affiliates with extended permissions whose task is to maintain and track all the shipping activities.
Read more: Affiliate Management 

Microsoft Pay – a payment solution used to perform instant one-click payments. Microsoft Pay should be preconfigured on the customer’s device in order to be available.

One-time payment – a type of payment plan when the customer is required to pay the whole amount at once.

P  – T

Payment method – the way in which a buyer chooses to pay for the purchased products. CopeCart supports SEPA, SOFORT, PayPal, VISA/MasterCard, and invoice payment methods.
Read more: Payment Methods at CopeCart, How to Change a Payment Method, Invoices at CopeCart 

Payment plan – the algorithm of charging a buyer with payments. CopeCart supports one-time, installment, and subscription payment plans.

Payout – the sum of money that a Vendor and/or Affiliate has earned and receives according to an individually established schedule. The minimum payout amount is 50€.
Read more: Payout Process at CopeCart 

Payout interval – a fixed time period that defines the regularity of payouts. It can be set to weekly, biweekly, and monthly.

Refund – The process of transaction amount return to the buyer is called a Refund. Refunds are initiated by the Vendor or by CopeCart on the Vendor’s behalf.
Read more: Refund Policy at CopeCart 

Sellers – Affiliates with extended permissions- whose task is to sell products via Phone Offer feature.
Read more: Affiliate Management, Phone Offer feature.

SEPA limit – by default, if the order amount exceeds 500€, payment with SEPA is unavailable.

Subscription – payment plan that consists of recurring fixed payments and has no expiration date.

Subscription cancellation – the process of terminating a subscription payment plan that can be initiated at any time.

Support email address – a Vendor's email where customers can send their questions and requests to. Support email is entered in a corresponding field in Account settings.
The vendor can set their personal email used for registration as a Support email, or use a specific email created for support requests. This email will be displayed at a Checkout and Thank you pages.

Thank you page – the page a customer is redirected to after the product purchase. The vendor creates and configures this page so that it provides access to the product and (if any) supplemental information. If Vendor does not create this page, a default thank you page provided by CopeCart is used.  

U  – Z

Upsell additional product offered to a customer after they have purchased the main product.
Read more: How to Configure an Upsell Page 

Vendor – a registered user at CopeCart who establishes (creates) products and sells them. The vendor account is free of charge.
Read more: User Types at CopeCart

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